PRIVACY AND PERSONAL DATA PROTECTION POLICY

At Özartaş Makine, we attach great importance to the protection of your personal data.

Data collected through our website, contact forms, and other channels is processed solely for the purpose of providing services, responding to your requests, and improving the customer experience.

Your data will not be shared with third parties except as required by law.

All data is stored and protected in secure systems.

WARRANTY AND AFTER-SALES SERVICE POLICY

All machines manufactured by Özartaş Makine are covered by a warranty against manufacturing defects.

Malfunctions caused by operator error, misuse, unauthorized tampering, or external factors are not covered by the warranty.

Technical support, spare parts, and remote support services are provided to ensure uninterrupted production.

Our goal is not just to sell machines, but to ensure long-term performance.

DELIVERY AND INSTALLATION POLICY

Delivery terms are determined between the parties and options such as EXW, FOB, or CIF may be offered.

Installation and operator training are provided upon request.

Delivery times may vary depending on the production schedule and project details.

OFFER AND PAYMENT TERMS

Offers provided by Özartaş Makine are valid for a limited time.

Production begins after order confirmation and advance payment are received.

Prices are subject to update depending on raw material costs and currency fluctuations.

CANCELLATION AND REFUND POLICY

Since our products are custom-made, returns are not accepted.

Order cancellations must be made before production begins.

Flexible solutions are offered in line with customer satisfaction.

QUALITY POLICY

Özartaş Makine combines manufacturing expertise with engineering precision.

Each product undergoes detailed quality control processes before delivery.

Our goal is to provide durable, efficient, and high-performance solutions.